Ruralco Holdings Limited Privacy Policy
This Privacy Policy applies to the activities of Ruralco Holdings Limited and all trading entities of the Ruralco Holdings Group ("Ruralco"). It explains how Ruralco handles personal information and complies with the requirements of the Privacy Act 1988. If you have further questions relating to this Privacy Policy please either e-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or call us on (03) 6235 1444.
Ruralco recognises the importance of your privacy, and that you have a right to control how your personal information is collected and used.
1. Collecting information about you
Ruralco may at times collect personal information from its suppliers and members. We collect this information when it is necessary for business purposes.
The main types of personal information Ruralco collects are the contact details of its members, and suppliers such as e-mail address, name, address, as well as some financial information.
We collect most of this personal information directly from the members, for example when the members provide reports to Ruralco, or when we place a purchase order with a supplier. The personal information we collect may be provided on forms filled out by individuals, face to face meetings, e-mail messages, telephone conversations, and information provided by third parties. If you contact us, we may keep a record of that contact.
We do not collect sensitive information, such as health details.
2. Using and disclosing your personal information
Our purpose in collecting information is to provide you with products and services you may request and to operate our business efficiently. Ruralco will not use or disclose any information about you without your consent, unless:
- required by law;
- we believe it necessary to provide you with a service which you have requested;
- to implement our terms of service;
- to protect the rights, property or personal safety of another member, licensee, supplier, any member of the public or Ruralco;
- the assets and operations of the business are transferred to another party as a going concern.
When you provide your personal information to us, Ruralco will give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our products and services other than in the normal course of business. If you indicate that you do not wish to receive these, we will not contact you further for these purposes.
3. Service providers
Like many businesses, Ruralco uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of Ruralco, such as mail houses, will sometimes have access to limited personal information held by Ruralco and may use it on behalf of Ruralco.
We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.
4. We will not 'spam' you
We may contact you at the email or other address, which you provide to us in order to:
- Provide you with updated information about our member services; and
- Provide you with other information about other products and services in which you may have an interest.
If you are receiving promotional information about Ruralco and do not wish to receive this information any longer, you may remove your name from our list either by e-mailing us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or calling us on (03) 6235 1444 and asking to be removed from our mailing list. Please allow 28 days for this request to be processed.
5. You can access the information we keep about you
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record either by e-mailing us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or by calling us on (03) 6235 1444. Our file of your information will usually be made available to you within 14 days.
6. Changing and deleting the information we have about you
If at any time you wish to change personal information that is inaccurate or out of date, please contact us either by e-mailing us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or by calling us on (03) 6235 1444 and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
7. Storage and security of your personal information
Ruralco will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by Ruralco.
Please note also that Ruralco may use external facilities to process or back up its information. However, this does not change any of our commitments to safeguard your privacy.
8. What to do if you have a problem or question
If Ruralco becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us either by e-mailing us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or by calling us on (03) 6235 1444.
9. Future changes
Our commitment to being the leading and most innovative group of independent rural merchants in Australia means that our business will continue to evolve as we respond to member and licensee needs. Because of this, from time to time, our policies will be reviewed and may be revised.
Ruralco reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the policy on its website www.ruralcoinsurance.com.au.
The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.
